Last Update: 9.27.2018
What information do we collect?
When you register to the Site, purchase items or register for events, we ask you to provide certain personal information, including a valid email address, location and username. When you sign up using your email, you consent to receiving occasional updates from us but you can opt out anytime by following the instructions below under “How do you update/remove personal information?”
We may collect additional information such as physical address and additional authentication information, to provide you with the services you need or to ensure the marketplace integrity (for example, prevention of fraud).
[In addition, we collect information to provide better services and enhanced user experience to all of our Users and as such, we collect information while you access, browse, view or otherwise use the Site. In other words, when you access the Site we are aware of your usage of the Site, and may gather, collect and record the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and all communications recorded by Users through the Site. We use that information to enhance user experience, personalize your browsing experience as well as monitor the Site for fraud and inappropriate content or behavior. We may also collect supplemental information obtained from third parties such as demographic and navigation data. ]
How do we collect Information?
You directly provide us with most of the information we collect. When ordering or registering on our Site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience. When you interact with use via email or the Site, your information is stored in our Customer Relationship Management Software (CRM) called Kindful. We also use Brushfire, Mailchimp, Shopify, and Cayan to process specific requests (such as ticketing, sending email updates, processing orders, etc), and all of these companies have specific privacy policies you can view on their websites. We take care in maintaining the security of the Site and your information and in preventing unauthorized access to it through industry standard technologies and internal procedures. However, we do not guarantee that unauthorized access will never occur.
How do we use the Information collected?
We ask for your personal information so that we can complete services you request. We use personal information only as appropriate to provide you with quality service and security. For example, we may use this information to establish and set up your account, verify or re-issue a password, log your activity and contact you from time to time. The personal information you provide through the Site is protected by SSL encryption and can only be used by our vendors and our employees for only what is necessary to complete their services.
These services include the following:
- provide you with information or services or process transactions that you have requested or agreed to receive, or to provide you with special offers or promotional materials on behalf of us or third parties;
- process your request or provide services requested, including verifying your information is active and valid;
- contact you with regard to your requested service or order;
- for internal business purposes;
- for inclusion in our data analytics; and
In addition, this information helps us track any fraudulent activities and other inappropriate activities and monitor content integrity. Should you ever deactivate your account with us, we will keep your information on file, but only use it to comply with regulatory requirements and to contact you occasionally with the option to reactivate your account. We process personal information on our servers in different jurisdictions world-wide. We may process your personal information on a server located outside the country in which you live. ]
We retain information as long as it is necessary and relevant for our operations. In addition, we may retain personal information from closed accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, enforce our Site terms and take other actions permitted by law.
Sharing Personal Information with Third Parties
We do not sell your personal information to anyone. We may provide your personal details to third parties, but only in order to operate the Site, and prevent fraud and illegal activities, as detailed below:
- to service providers for the purpose of opening, operating and servicing your account (example - payment vendors, CRM systems, mailing systems or technical consultants);
- to respond to a subpoena or court order, judicial process or to regulatory authorities; and
Cookies and Local Storage
You may set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. Information on deleting or controlling cookies is also available at www.aboutcookies.org (note that this website is not provided by Pure Freedom, and we therefore cannot ensure its accuracy, completeness or availability). It is important to remember that many of our services may not function properly if your cookies are disabled. For example, cookies may, in certain cases, save you from the need to enter usernames and passwords, and allow session continuity.
Third Party Sites
How do you update/remove personal information?
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know. We will make sure we correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact firstname.lastname@example.org and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws. If you want to discontinue receiving email updates please contact email@example.com.
[You can review and change your personal information by logging into the Site and visiting your account profile page. ]
Got any Questions?